Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on the onedeckwa.com website ("Website" or "Service") and any related products and services (collectively, "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information.

This Policy is a legally binding agreement between you ("User", "you" or "your") and One Deck LLC ("One Deck", "Operator", "we", "us" or "our"). By accessing or using the Website and Services, submitting a form, requesting an estimate, or communicating with us, you acknowledge that you have read and understood this Policy.

Collection of Personal Information

You can access and use the Website and Services without telling us who you are or revealing information that directly identifies you. If you use features offered on the Website, including our quote request form, you may be asked to provide certain Personal Information, such as your name, phone number, email address, project address, project type, and project details.

We receive and store information you knowingly provide to us when you fill out forms on the Website, request a consultation, request an estimate, contact us by phone or email, or otherwise communicate with One Deck.

You may choose not to provide Personal Information, but then you may not be able to use some Website features or receive certain Services. Users who are uncertain about what information is required are welcome to contact us.

Privacy of Children

We do not knowingly collect Personal Information from children under the age of 18. If you are under 18, please do not submit Personal Information through the Website and Services.

If you have reason to believe that a child under 18 has provided Personal Information to us, please contact us so we can take reasonable steps to delete that information from our Services.

Use and Processing of Collected Information

We may collect and use Personal Information to make the Website and Services available, respond to your requests, communicate with you, and meet legal or operational obligations. If you do not provide requested information, we may not be able to provide the requested products or services.

Information we collect may be used for the following purposes:

• Respond to inquiries and offer customer support
• Schedule consultations, measurements, and project follow-ups
• Prepare and send estimates, invoices, and project communications
• Send product, service, and appointment updates
• Improve user experience and Website performance
• Run, maintain, secure, and operate the Website and Services
• Comply with legal, regulatory, and business record obligations

SMS/Text Messaging

By providing your phone number and checking an SMS consent checkbox on our Website, you provide your express written consent to receive customer care and service-related text messages from One Deck LLC at the phone number you provided. Messages may include appointment confirmations, estimate follow-ups, project updates, invoice notifications, and other communications related to your inquiry or requested Services.

• Consent is not a condition of purchase.
• Message and data rates may apply.
• Message frequency varies based on your interactions with us.
• You may opt out at any time by replying STOP to any message.
• You may reply HELP to any message for assistance.

We will only send text messages to the phone number you provide for customer care, service-related communications, and marketing communications only when you separately consent to marketing messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Our text messaging service may be supported by service providers that help deliver text messages and are required to protect your information. Standard messaging rates from your wireless carrier may apply. Carriers are not liable for delayed or undelivered messages.

Limited Disclosure of Information

We may disclose Personal Information only as necessary to operate our Website and Services, respond to your inquiry, provide requested customer support, prepare estimates, schedule appointments, maintain business records, process service communications, comply with legal requirements, protect our rights, or complete a business transaction permitted by law.

Authorized service providers are given only the information needed to perform their assigned functions on our behalf, such as website hosting, analytics, CRM support, customer communication tools, email delivery, text message delivery, scheduling, and operational support. They are not authorized to use Personal Information for their own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Retention of Information

We will retain and use your Personal Information for the period necessary to respond to your inquiry, provide Services, comply with legal obligations, enforce agreements, resolve disputes, and maintain ordinary business records, unless a longer retention period is required or permitted by law.

We may use aggregated or de-identified data derived from Personal Information after you update or delete it, but not in a manner that identifies you personally.

Cookies

Our Website and Services may use cookies and similar technologies to help personalize your online experience, operate the Website, improve performance, understand Website usage, and maintain security. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

Data Analytics

Our Website and Services may use analytics tools that use cookies, web beacons, or similar technologies to collect standard internet activity and usage information. The information gathered is used to compile reports about Website activity and improve our Website and Services.

Do Not Track Signals

Some browsers include a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Our Website does not currently respond to Do Not Track browser signals.

Links to Other Resources

The Website and Services may contain links to other resources that are not owned or controlled by One Deck. We are not responsible for the privacy practices, content, or policies of those resources. We encourage you to review the privacy statements of each resource that may collect Personal Information.

Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to help protect Personal Information in our control and custody from unauthorized access, use, modification, and disclosure.

However, no data transmission over the Internet or wireless network can be guaranteed. While we strive to protect Personal Information, you acknowledge that security and privacy limitations of the Internet are beyond our control and that information exchanged through the Website and Services cannot be guaranteed to be completely secure.

Data Breach

If we become aware that the security of the Website and Services has been compromised or that Users' Personal Information has been disclosed without authorization as a result of external activity, we reserve the right to take reasonably appropriate measures, including investigation, reporting, notification, and cooperation with law enforcement authorities when required or appropriate.

Changes and Amendments

We may update this Policy at any time. When we do, we will revise the updated date at the top of this page. An updated version of this Policy will be effective immediately upon posting unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy constitutes your acceptance of the updated Policy.

Acceptance of This Policy

By accessing and using the Website and Services or submitting information through the Website, you acknowledge that you have read this Policy and agree to its terms. If you do not agree with this Policy, you are not authorized to access or use the Website and Services.

Contacting Us

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or your privacy choices, contact us using the details below: